Terms and Conditions


Deliveries:

All our products are packed to order, so please leave 2 working days for your order to be sent.


Delivery Time:

Standard Delivery time : Europe 4-7 working days; Outside Europe 4-7 working days; Australia & Oceania 5-9 working days (Exclude customs clearance) Delivery by Royalmail

Express delivery time : Europe 2-4 working days; Outside Europe 1-3 working days; Australia & Oceania 2-4 working days (Exclude customs clearance) Delivery by Fedex, UPS, DHL, Parcel Force etc.

Please leave reasonable time period for your parcel.


Availability:

We aim to stock all products listed on this site, however, if stock is unavailable when you place an order we will contact you promptly.


Prices:

All prices are subject to change without notice.


Payment:

You can pay by Visa / MasterCard credit / debit cards & American Express. Should you with to pay by cheque or direct bank transfer, please email us on info@thedriedflowers.co.uk stating clearly that you want to buy ( quantity and values ) and we will send you a pro forma invoice.


Usage Advise:

We do not give any advice how to use products sold on this site. 

All our products are ornamental purposes only. We make no warranty concerning the fitness or merchantability of any of our products for non ornamental use. Ordering from this website constitutes agreement with and acceptance of these terms and conditions and release dried flowers it's owners/ affiliates from any and all liability. We reserve the right to change our policies without notice and to refuse service to anyone. Thank You for understanding.



International Buyer:

Import Duty/Custom Duty,Import Permit, Taxes, Clearance, Quarantine,Storage Charges and Other Charges are not included in the item price and buyer will responsible for these issues.

Please check customs law before order with your country customs office.


Returns / Refund / Cancel order policy:

We aim to keep all our clients happy and operate a user friendly service in the event a client is not satisfied, our customers wants to change their mind, or makes a mistake whilst ordering. Below we aim to set out our policy clearly. These terms do not affect clients statutory rights.


Returns: Clients are welcome to return goods to us if not 100% satisfied, however, we do request that clients email us before returning goods to advise the reason for return. Please note that if there is nothing faulty / damaged with the goods, we will not refund the carriage costs.


Refund: In the case we have agreed with a client to refund a purchase / part of a purchase, we will refund using the method originally paid with. This refund will be issued within 5 working days after a refund has been agreed (Excluding Shipping charges if applicable).

ALL items are posted in sturdy corrugated boxes, and with appropriate labelling (and a CN22 customs declaration label, where required), completed. Issues with customs / quarantine departments are extremely rare, and we will make a full compensation claim on your behalf in ALL cases of non-delivery. 

PLEASE NOTE: if it transpires that your item has been lawfully confiscated by any authority then no compensation shall be offered.


Cancellation: Clients are welcome to cancel an order at any time prior to the goods being dispatched, subject to our agreement in writing. If goods have been despatched,we reserve the right not to accept a cancellation and we may not refund a client. In some cases, we buy goods from third parties to fulfil a client’s specific order, so we may not be able to return the goods to the organisation we purchased from, if a client requests a cancellation.

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