Refund Policy

Returns / Refund / Cancel order policy:

We aim to keep all our clients happy and operate a user friendly service in the event a client is not satisfied, our customers wants to change their mind, or makes a mistake whilst ordering. Below we aim to set out our policy clearly. These terms do not affect clients statutory rights.

Returns: Clients are welcome to return goods to us if not 100% satisfied, however, we do request that clients email us before returning goods to advise the reason for return. Please note that if there is nothing faulty / damaged with the goods, we will not refund the carriage costs.

Refund: In the case we have agreed with a client to refund a purchase / part of a purchase, we will refund using the method originally paid with. This refund will be issued within 5 working days after a refund has been agreed (Excluding Shipping charges if applicable).

ALL items are posted in sturdy corrugated boxes, and with appropriate labelling (and a CN22 customs declaration label, where required), completed. Issues with customs / quarantine departments are extremely rare, and we will make a full compensation claim on your behalf in ALL cases of non-delivery. 

PLEASE NOTE: if it transpires that your item has been lawfully confiscated by any authority then no compensation shall be offered.

Cancellation: Clients are welcome to cancel an order at any time prior to the goods being dispatched, subject to our agreement in writing. If goods have been despatched,we reserve the right not to accept a cancellation and we may not refund a client. In some cases, we buy goods from third parties to fulfil a client’s specific order, so we may not be able to return the goods to the organisation we purchased from, if a client requests a cancellation.  

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